Shipping policy

Thank you for shopping with jerseyplugshop. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase custom jersey products from jerseyplugshop.com.

1. Order Processing Time

  • Orders are usually processed within 1–3 business days after payment is successfully confirmed.

  • Processing time includes order verification, product preparation, customization review, and packing.

  • Orders placed during weekends, holidays, or peak sports seasons may require additional processing time.

2. Custom Jersey Preparation

  • Custom jerseys may require extra time because names, numbers, sizes, and design details must be checked before production.

  • Please make sure all customization information is correct before placing your order.

  • Once a customized order enters production, changes may not be possible.

3. Shipping Time

  • Estimated shipping time is usually 7–15 business days after the order has been processed and shipped.

  • Delivery time may vary depending on the destination country, local carrier service, and customs clearance.

  • The total delivery time includes both order processing time and shipping transit time.

4. Shipping Destinations

  • Available shipping regions can be selected during checkout on jerseyplugshop.com.

  • If your country or region is not available at checkout, we may currently be unable to ship to that location.

  • Shipping availability may change based on carrier service coverage and local delivery conditions.

5. Shipping Fees

  • Shipping fees, if applicable, will be displayed at checkout before you complete your order.

  • Some orders may qualify for free shipping depending on the promotion, order value, product quantity, or shipping region.

  • The final shipping cost is calculated based on your delivery address and the shipping options available at checkout.

6. Accurate Shipping Address

  • Customers must provide a complete and accurate shipping address at checkout.

  • Please include your full name, street address, apartment or unit number, city, state or province, country, phone number, and postal code.

  • Incorrect or incomplete address information may cause delivery failure, return, delay, or additional shipping costs.

7. Postal Code Requirement

  • A correct postal code is required to help carriers identify the delivery area and route the package properly.

  • Missing or incorrect postal codes may prevent the order from being shipped normally.

  • jerseyplugshop is not responsible for delays or failed delivery caused by inaccurate postal code information provided by the customer.

8. Order Confirmation and Shipping Notification

  • After placing an order, you may receive an order confirmation email with your order details.

  • Once your order has been shipped, a shipping confirmation or tracking update may be sent to the email address used at checkout.

  • Please check your inbox, spam folder, or promotions folder if you do not see the email.

9. Tracking Information

  • Tracking information may become available after the carrier scans the package into its system.

  • Tracking updates may take several days to appear, especially during international transit.

  • If tracking information does not update immediately, it does not always mean the package has stopped moving.

10. Delivery Delays

  • Shipping time may be affected by unexpected delays such as public holidays, carrier backlogs, high order volume, or local delivery restrictions.

  • Delays may also occur due to customs inspection, address verification, transportation capacity, or regional logistics disruptions.

  • We appreciate your patience if delivery takes longer than the estimated shipping time.

11. Factors That May Affect Shipping Time

  • Delivery may be delayed by epidemics, severe weather, natural disasters, customs clearance, strikes, or transportation interruptions.

  • Remote areas, islands, military addresses, rural locations, or areas with limited carrier coverage may require additional delivery time.

  • Other possible factors include airport congestion, customs document checks, security inspections, local courier delays, and peak shopping seasons.

12. Customs, Duties, and Taxes

  • International orders may be subject to customs duties, import taxes, VAT, or other fees depending on the destination country.

  • These charges are determined by local customs authorities and are usually the responsibility of the customer.

  • jerseyplugshop is not responsible for delays caused by customs processing or unpaid import fees.

13. Failed Delivery or Returned Packages

  • Packages may be returned if the address is incorrect, incomplete, undeliverable, or if the customer fails to receive the package.

  • If a package is returned to us, additional shipping fees may be required to resend the order.

  • Refunds may not include original shipping costs if the delivery issue was caused by incorrect customer-provided information.

14. Lost, Stolen, or Damaged Packages

  • If your package appears lost, stolen, or damaged during delivery, please contact us at service@clothingshop.com with your order number and any available evidence.

  • We may ask for photos, tracking screenshots, or carrier confirmation to help review the issue.

  • Once a package is marked as delivered by the carrier, responsibility may depend on the carrier’s delivery record and local delivery policy.

15. Contact Us

  • If you have questions about shipping, delivery time, tracking, or address information, please contact jerseyplugshop.

  • Website: jerseyplugshop.com

  • Email: service@clothingshop.com

By placing an order on jerseyplugshop.com, you agree to this Shipping Policy. We will do our best to process and ship your custom jersey order carefully and provide helpful support throughout the delivery process.