Return Policy

Thank you for shopping with jerseyplugshop. This Return Policy explains how returns, exchanges, and refunds are handled when you purchase custom jersey products from jerseyplugshop.com.

1. Return Request Period

Customers may submit a return request within 30 days after receiving the item.

Return requests made after 30 days from the delivery date may not be accepted.

To request a return, please contact us at service@clothingshop.com with your order number and the reason for your return.

2. Return Eligibility

To be eligible for a return, the item must be unused, unworn, unwashed, and in its original condition.

The item should be returned with its original packaging, tags, and any included accessories if applicable.

Items that show signs of wear, washing, damage, stains, odors, or improper use may not qualify for a return.

3. Custom Jersey Products

Because custom jerseys may include personalized names, numbers, sizes, or design details, some customized items may not be eligible for return unless there is a product defect, production error, or incorrect item received.

Please carefully check all customization details before placing your order.

If the issue was caused by an error on our side, we will review the case and provide a suitable solution.

4. Non-Returnable Situations

Returns may not be accepted in the following situations:

Items returned after the 30-day return request period.

Items that have been worn, washed, altered, damaged, or used.

Customized items with correct personalization details provided by the customer.

Items damaged due to improper care, incorrect washing, or customer misuse.

5. How to Start a Return

To start a return, please email service@clothingshop.com and include your order number, the email address used at checkout, photos of the item if needed, and a clear explanation of the issue.

Our customer support team will review your request and provide return instructions if your return is approved.

Please do not send items back without contacting us first, as unauthorized returns may not be accepted.

6. Return Shipping

Customers may be responsible for return shipping costs unless the return is caused by our error, such as a wrong item, defective product, or production mistake.

We recommend using a trackable shipping method when returning items.

jerseyplugshop is not responsible for returned packages that are lost, delayed, or delivered to the wrong address due to the shipping carrier.

7. Refund Processing Time

After we receive and inspect the returned item, we will process the refund within 7 business days if the return is approved.

Refunds will usually be issued to the original payment method used for the order.

You will receive a confirmation email once your refund has been processed.

8. Possible Refund Delays

The exact time for the refund to appear in your account may vary depending on your bank, card issuer, payment provider, or financial institution.

Refund delays may be caused by bank processing times, payment network reviews, card issuer settlement schedules, weekends, public holidays, currency conversion processing, cross-border transaction checks, or additional security verification.

If you have not received your refund after a reasonable period, please contact your bank or payment provider first, then contact us at service@clothingshop.com for further assistance.

9. Exchanges and Order Issues

If you receive a defective item, wrong size, wrong design, or incorrect customization caused by our production process, please contact us as soon as possible.

We may request photos or other proof to help us review the issue.

Depending on the situation, we may offer a replacement, exchange, partial refund, or full refund.

For any return, refund, or exchange questions, please contact jerseyplugshop at service@clothingshop.com. We will do our best to provide fair and helpful support for your order from jerseyplugshop.com.